MediaTech Assistant
Job Description
MediaTech is a collaborative team that provides first-level technology support and assistance with RWU applications and classrooms/event technologies. This position requires excellent customer service and communication skills with students, faculty and staff. There is some independent work required, and we have the staff to train you. Support is available every day of the week.
Job Responsibilities
- Provide first-level technology support, seeking answers to more complex problems, and arranging for follow-up resolution if the problem cannot be resolved immediately.
- Assist with support for MAC and Windows operating systems, Microsoft Office, web browsers, printing, and network connections.
- Assist users with classroom technology, and setup additional audio visual technology for classes and events when needed.
- Provide excellent customer service while maintaining a positive and professional attitude.
- Process all calls, messages, tickets, and walk-in issues in Freshservice ticketing system.
- Create how to documentation for our applications and services.
- Keep up-to-date with current technologies and skills through training, including audio visual technology.
- Other duties as assigned.
Application information
Students interested in joining the team, please complete the Apply for MediaTech Assistant Student Worker Position form in the IT portal (https://mediatech.rwu.edu). Be sure to attach a current resume.
For Fall, interviews will begin at the end of June and continue through August. For Spring, interviews will be held in January.
*Students are prohibited from driving during work-study employment with the limited exception of authorized work-study driver positions.