IT Staff Services

The Bridges learning environment, powered by Sakai, is an open-source course management system that facilitates the creation of sophisticated web-based instructional materials.  Bridges provides the academic community with a single environment to manage courses, build e-portfolios for teaching, learning, and assessment, while supporting collaboration with colleagues on research, projects and various other university activities.

• Bridges Tutorials

If you have questions or need further assistance, please email id@rwu.edu or call (401) 254-3187.

--CSALT² Instructional Design & Technologies

To access limited Colleague information from off campus use your RWU credentials to access RogerCentral.  Once logged into RogerCentral, use the navigation bar to navigate to the desired student, faculty, or staff information.  For additional assistance with Colleague related services, please visit our support portal.

Software Update Testing Form

To request delivery or support, please visit the MediaTech portal.  To report a problem in a classroom, please call (401) 254-6363.

Classroom services include the acquisition, distribution, and maintenance of technology equipment in Roger Williams University classrooms.  The Information Technology department will deliver and set up equipment upon request from an instructor.  IT also provides orientation to installed technology systems in RWU rooms upon request.

• Information about classrooms, including installed technology, is available in the Campus Calendar.
• Equipment available for delivery includes Samsung display technology, laptops, projectors, audio recorders, cameras, document cameras, and portable PA systems.
• IT also provides orientation to installed technology systems in RWU rooms upon request.

Event services include equipment setup and onsite support (limited).  Recording of special events or presentations can be arranged with one week’s notice.

For the best service, we recommend that requests for equipment be made at least 2 business days before the equipment is needed, and that requests for video services be made at least one week before the event.

Classroom and event support is not normally available on weekends.  Please submit requests for weekend services at least one week in advance.

Information Technology provides remote or desk-side support to faculty and staff  related to University-owned desktops and laptops. These services include setup, maintenance and repair.

Faculty and staff may submit incidents and questions via the MediaTech portal or by calling the MediaTech desk at (401) 254-6363.  All routing of incidents takes place automatically to the appropriate support person.

To request computer equipment office moves, please fill out a service request at the MediaTech portal.  Please request departmental moves 1 month in advance

Email and Calendaring for faculty, staff and administration is provided by Microsoft O365.

Access your email and other O365 apps online

For more information, visit our support portal. 

All forms are available at our support portal.

Information Technology is excited to announce the deployment of a new tool for self-management of passwords!  ADSelfservice Plus is an easy-to-use, secure, web-based end-user password reset management solution.  This tool will enable the RWU community to easily self-manage passwords (Active Directory, O365 email (faculty and staff), and Gmail (students) and unlock their accounts 24/7/365 without a call to the helpdesk.

To register for ADSelfservice Plus through the mobile app:

1.  Download the "ManageEngine ADSelfServicePlus" from the Apple App or Google Play store
2. Open the app and select "Server Settings"
3. For server name, enter "passwords.rwu.edu".  For port, enter "443".  For protocol, select "HTTPS"
4. Select "Save"
5. Sign in using your Active Directory ("Bridges" or computer) password
6. Follow the steps to register your account

Register for ADSelfservice Plus via the web

1.       Click on User Registration

2.       Sign in using your Active Directory (“Bridges” or computer) password

3.       Follow the steps to register your account

For more information visit our support portal.

If you have questions or need additional assistance, please contact the MediaTech helpdesk at (401) 254-6363 or mediatech@rwu.edu

To request an office phone or get support, visit the MediaTech portal.

To request access to a shared printer, please complete the following request form:

Shared Printer Request

Staff will use RogerCentral to review check pay advices, submit banking information, and update personal information, including emergency contacts and addresses, etc.

RogerCentral

Important Changes to the Adobe Creative Cloud suite of products:

There have been major changes to how Adobe licenses their products, moving to a “named-user model”. This requires active faculty and staff to log-in to the Adobe Creative Cloud. License keys are no longer available for use. IT will continue to install the application to faculty and staff computers but by logging in, Adobe apps can be downloaded, updated and uninstalled directly by the user. Users are able to install and use the software on two computers.

Software Download

The Adobe Creative Cloud Application can be downloaded or managed by logging in at the Adobe portal.

• To sign in from the Adobe portal:
  • Click “Sign In” in the upper right corner
  • Enter your RWU email address and click “continue”
  • Select “Company or School Account”.
  • Log in to your RWU secure portal page.
• From the menu, install the Creative Cloud Desktop
• Launch the Adobe Creative Cloud app from the system tray or the Programs/Applications menu to launch or install package offerings.

For a list of training resources at RWU, please visit the Technology Training page.

RWRWU has deployed wireless coverage in all areas of the both the Bristol and Providence campuses to be used for research, academics, and study.

For more information or assistance, visit the MediaTech portal

Policies and Guides:

RWU Wireless Airspace Policy