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Bridges is a web-based program that contains all the content and communication options for all courses at RWU. For distance courses, Bridges becomes your classroom. If you are a residential or local student, Bridges may be used as a supplement by your instructors to store course materials like a syllabus, to collect assignments, to administer quizzes and tests and to communicate.

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The RWU cable television system experienced a state of the art upgrade during the summer of 2015. Now all of your popular channels are available in high definition and our lineup has expanded to bring you more viewing choices. 

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As an extension of the RWU MediaTech service desk, we offer software and hardware support for student-owned computers and other devices free of charge.   Our technicians can assist with software issues and diagnose hardware issues on in-warranty machines, and can also provide repair services for out-of-warranty machines.  Students are responsible for purchasing any replacement parts on out-of-warranty hardware, but our technicians can provide installation of the parts.

Repair times are subject to the complexity of the issue and to departmental workload.  We cannot guarantee a repair timeline, but we do offer loaner laptops and tablets that can be checked out from the MediaTech desk.  We ask that students respond to technicians’ questions and requests in a timely manner in order to expedite your repair.

Manufacturer links to check warranty status of hardware:

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Student equipment is available for checkout at the Media∙Tech desk located on the first floor of the main library.   All you need is a valid student ID and you can check out any available equipment during desk hours.  Available equipment includes:

  • Video cameras
  • Audio recorders
  • Microphones
  • Samsung Laptops and Tablets
  • DSLR Still cameras
  • LCD projectors 

e-mail mediatech@rwu.edu for more information.

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  • What is my e-mail address?
  • But when I visit the Gmail at RWU sign-in page, I see that it says “g.rwu.edu” after my username. What’s this?
  • How do I access Gmail at RWU?
  • What’s my username for Gmail at RWU?
  • What’s my password for Gmail at RWU?
  • Can I change my password?
  • Why Gmail at RWU?
  • What is Google Apps?
  • Where can I go for more information?

What is my new e-mail address?

For undergraduates, graduate and continuing studies students; it should take the form of username@hawks.rwu.edu. For law students, it should be username@barrister.rwu.edu. For Alumni it should be username@alumni.rwu.edu

But when I visit the Gmail at RWU sign-in page, I see that it says “g.rwu.edu” after my username. What’s this?

Technically, all user e-mail addresses contain the suffix “g.rwu.edu.” Yet the University has established the “hawks.rwu.edu” and “barrister.rwu.edu” suffixes so that users may retain their old e-mail addresses. You can, in fact, receive e-mail at username@g.rwu.edu should you wish to. And when you send mail to recipients, they will likely view your address as username@g.rwu.edu.

Think of it this way — the two variations of your e-mail address are completely interchangeable. You can send a single e-mail to username@hawks.rwu.edu and username@g.rwu.edu, and both will arrive in your inbox.

How do I access Gmail at RWU?

Visit http://gmail.rwu.edu and click the “sign-in” link.

What’s my username for Gmail at RWU?

Your username takes the form of your first initial followed by your last name followed by three numbers. (Example jsmith123.)

What’s my password for Gmail at RWU?

Upon initial login to the Gmail system, enter your temporary password. This is the first initial of your first name, the first initial of your last name, the last four digits of your Social Security Number (if you have one) followed by RWU. You will be prompted to create a new password upon initial log-in. (Example: js1234RWU.) If you do not have a SSN, please contact the RWU media•tech support desk at x6363 for assistance.

Can I change my password?

Yes. You will be prompted to create a new password upon initial log-in. And you can change your password at any point you like by visiting the “Settings” link within the Gmail system.

Why Gmail at RWU?

A number of reasons:

  • Users gain access to the familiar Gmail system.
  • Users each get 15 gigabytes of e-mail storage. No more worries about having to delete e-mail.
  • Instant messaging from right within your mailbox.
  • Google Calendar to schedule meetings, create events and share calendars with others.
  • Google Docs to create and share documents, spreadsheets and presentations online.
  • Google Sites to create personal webpages.
  • Google Video to upload and share your videos.
  • Your own personalized Start Page, where you can access all these services.
  • Access to your information from anywhere with an Internet connection. You can also access your e-mail with a mobile device.

What is Google Apps?

Google Apps is a package of online applications that makes communicating and collaborating at school easier and more efficient. The cornerstone of Google Apps is Gmail, Google’s web-based e-mail program, which integrates with Google Docs, for creating and sharing documents, and Google Calendar, for coordinating schedules. All of these services are hosted online, so e-mail, documents and calendars are always accessible from any computer.

Where can I go for more information?

Learn more about Gmail and the Google Apps suite by visiting the Google Apps Help Center. Or, watch any of these video presentations below:

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Roger Williams University provides computer classrooms/labs in over 20 locations campus wide. Use of the labs is free (excluding printing) for anyone with a valid Roger Williams University ID. RWU software offerings include Microsoft Office products as well as course-specific offerings. These packages are available on both Macintosh and PC platforms. Hours of operation vary depending on class schedules. Please see posted hours at the lab door.

Complete List of Software Offered

Lab Locations

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Roger Williams University continues to improve the mobile experience of students, faculty, staff, and visitors who interact with the campus and community. Roger Williams University offers a suite of applications that run on both iOS and Android to enhance your campus experience. 

Roger Williams University Mobile Applications

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Guide to IT Services at RWU Brochure

Computing Standards (Recommended Hardware) for Students

Things to Know:

  1. University Computer Labs:
    1. Have Thin Client, Windows and Macintosh computers, flat panel monitors, B&W and Color LaserJet printers and scanners.
    2. Students are allowed $15 worth of free printing per semester (and $5 per intersession) in our general use and classroom computer labs.
    3. There are 12 classrooms and Main Library Learning Commons containing Windows and Apple computers.
    4. There are 6 classrooms and Main Library Learning Commons with all Apple computers.
    5. Bring with you a portable USB media device (i.e. USB flash drives) for saving your work when using the lab computers.
  2. Student Network Access:
    In order to ensure that devices using the RWU network are up to date, students are required to register their devices from either the residence hall network (RWUResnet) or the Students1 wireless network. The registration process requires:
    1. A PC running Windows Vista or greater, or a Mac running 10.6.8 or later.
    2. The Windows operating system must have the latest service pack and security updates installed while the Mac operating system must have the latest updates installed.
    3. The PC must be running an up-to-date Anti-Virus software package
    4. Devices such as iPads, Kindles, Android tablets, and gaming devices must also be registered on the system.
  3. Campus news, Registrar, and course information are provided through the University Portal “myRWU” at http://my.rwu.edu.
  4.  There are important University IT policies that each student needs to be familiar with:
    1. Acceptable Use Policy
    2. Copyright Infringement Policy
    3. Wireless Airspace Policy
  5. Wireless Coverage (802.11 b/g/n/ac) is available in all dorms, academic areas, and interior public spaces.
  6. 58 analog and 9 local (high definition with a QAM TV tuner) channels of cable TV are provided to each Residence Hall room.
  7. RWU E-mail is the official means of University communication. Students are held responsible for information sent to their email accounts even if they choose to use another personal account. RWU uses Gmail with Google Apps (web based email, calendar, and documents for collaborative study) and Google+ services. Students are responsible for the on-going maintenance of their e-mail account.
  8.  The RWU Information Technology Media•Tech Service Desk is located on the first floor of the Main Library for the convenience of our students. The RWU IT department is not authorized to repair student owned computers but can assist you in getting your working computer on the university network. Purchase of a computer, whether PC or Mac, is a personal choice, as is the manufacturer you choose to use. To assist students with the computer decision you can (from any web browser) access http://it.rwu.edu and click on the GovConnection or Apple links to go directly to our preferred computer partners. The student will receive pre-negotiated discounts from both vendors.
  9. For RWU Network game port requests: RWU IT allows gaming on the residence hall network. Game port requests can be sent via email to gameports@rwu.edu. There will be an auto-response containing a list of allowed games. If your request is not on the list, it will be investigated and added as appropriate when the security investigation is complete. We appreciate patience as we process your requests as port research and testing can be time consuming.  Gaming does take a secondary role to academic uses and any ports that pose a security risk to the network will not be allowed.

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The RWU Campus Portal provides students the ability to check your class schedule and register for classes, provide links to many other vital campus services, and display important campus news and announcements.   

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Printing from personal devices in the library:

There are 3 ways to print from personal devices in the Library.

Once you submit a print job using one of the options below, jobs will be held for 2 hours and can be released in the main Library, Center for Academic Development, or the Intercultural Center:

Upload a document (only for black and white printers)

  1. Connect to Students1 wireless or plug into the network
  2. Open up the website http://hawkprint.academics.rwu/
  3. Press ‘Continue’ if prompted about a certificate error
  4. When prompted, enter your username without the ‘@academics.rwu’ and password (the same password used to release print jobs)
  5. Select ‘web print’ to submit a web address or upload a document

Print directly from a laptop or netbook (initial configuration)

  1. Connect to the Students1 wireless network or plug into the network
  2. Open up the website http://hawkprint.academics.rwu/
  3. Press ‘Continue’ if prompted about a certificate error
  4. When prompted, enter your username without the ‘@academics.rwu’ and password (the same password used to release print jobs)
  5. Click on ‘Driver Print’ to continue the initial configuration; once configured, you will not need to return to the website in order to print.

Note: In order to print to the color printer you will need to select Advanced (3) or Simple Direct (2) and choose the color web holding queue (Main Library). You can also select the web holding queue to print to the black and white printers using Simple, Simple Direct, or Advanced.

You will need to be connected to the Students1 network or plugged in when printing.

Print from email (only for black and white printers)

  1. Send an email with the documents attached that you would like to print, to the following address: printit@rwu.edu. Documents must be in the following format: Microsoft Office, PDF, JPG, GIF, PNG, or TIF
  2. You may receive a return email asking you to register your email address, please follow the instructions in that email. Please ensure you are connected to the Students1 network when registering your email address with the system.

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The rCloud strategy is to provide collaboration, storage and access to applications from a centralized server. rCloud allows for virtual desktops so students can log in to the server from their own computer 24/7 and pull down a desktop that is customized to their needs and start working.  

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Faculty, Staff, and Students can download software for a minimal fee by going to the e-academy website.

In order for you to purchase software, you’ll need a valid VISA or Mastercard. The system is secure, and your information is kept strictly private.

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Access Lynda.com via https://lyndalog.rwu.edu/  at the user page, pull down to RWU.EDU or ACADEMICS.RWU (depending on your position at RWU), and then log in. Use your RWU log in. Access is free of charge.

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RWU has deployed wireless coverage in all areas of the university used for research, academics, and study.

The University chose to deploy the latest standard 802.11n in all of our deployments. IT chose Aruba Networks

Infrastructure equipment in order to achieve the following goals:

• Utilize authentication to ensure that only RWU community is receiving wireless access and the University is not unwittingly supplying its neighbors with access that they are not legally entitled to.

• Ensure that bandwidth and traffic controls are put in place to ensure access to all users as much as feasible.

• Maintain and enforce the wireless airspace policy in order to control interference.

• Assume a 5-year lifecycle for wireless equipment.

• Begin implementation of the new standard 802.11ac

Policies and Guides:

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Welcome

Welcome to Information Technology here at Roger Williams University. Working for Technology Services within Roger Williams University is a rewarding experience full of opportunities for growth in your professional path as well as growth as a person within the Roger Williams community. Our group of student employees come from a diverse background with different levels of experience in fields ranging from Customer Service, to Networking and even more!

Application Procedures

If you think working for IT at Roger Williams is a good fit for you, we encourage you to contact us!

Contact person:  Catherine Ward

Email:  cward@rwu.edu

Phone:  401-254-3851

Employment Documents

Roles and descriptions

There are many different positions here in IT at Roger Williams and we encourage you to take a look at the job descriptions listed below! Each position offers great opportunities for development and growth within our community as well as on a professional level. Below you will find a list of student roles here in IT.

List of work study positions

Classroom and Event Support Assistant
MediaTech Assistant
Lab Monitors
Networking Assistant
Circulation Assistant
Technician Assistant

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